Customers can always regain control of their computer just by moving the mouse.Īll major actions the rep takes are permission-based. The BeyondTrust Customer Client reassures customers they are in control, even while you are supporting their system. Relinquishing control of their mouse and keyboard can be a bit intimidating when a first-time user experiences remote support. Because it is the most secure remote support solution, BeyondTrust places a top priority on user controls. The BeyondTrust Customer Client enables customers to interact with representatives during remote support, chat or presentation sessions.
Remote Support from your Customer's Perspective
